What makes services based organisations, such as a legal practice, an accounting firm or a financial services group, different to most other businesses is that at the end of every working day the 'assets' of the firm go home. They do not sit in warehouses or on shelves waiting for the start of business next day. These 'assets' keep thinking and interacting with other people constantly expanding the amount and range of knowledge that is the firm's capital.

Successfully managing this base of knowledge can be made easier when organisations employ systems which help them to categorise and manage this knowledge. This data about clients, their projects or matters, contact details, financial information and such, traditionally resides in applications such as Document Change Management, Client Relationship Management (CRM) and Document/Content Management systems (DMS), the cornerstone applications of any services based business.

Inform Systems Australia provides 'best-of-breed' solutions for CRM (InterAction from Interface Software), DMS (WorkSite) and Content Change Management (Workshare/Deltaview) and these have each been designed to enable easy integration such that they are able to function as a complete solution. Each product, however, is a market leader in it's own right and can be implemented within your environment merging with your existing applications.